Record incoming packages
Building staff log a delivery against the intended resident, keeping arrival information in one place.
Package Management
Apartment Package Tracking Software for Residential Buildings
Help doormen and building staff record deliveries, notify residents and track pickups without relying on separate paper logs or disconnected messages.
Replace scattered package logs with one building record
Apartment buildings receive deliveries throughout the day. When package information lives on paper or in separate messages, staff spend extra time locating items and answering questions from residents.
NY Concierge helps doormen and authorized staff record arrivals, associate packages with the right residents, provide notifications and record when packages are collected. Residents can check relevant package information through their building portal.
Practical package tracking for everyday building operations
Notify residents
Supported email and SMS workflows can notify residents that a package is waiting, based on system settings.
Review package details
Authorized staff and residents can view relevant package records without searching through paper notebooks.
Track pickups
Record when a resident collects a delivery so the package status reflects what happened.
Support front-desk staff
Give doormen a consistent process for identifying incoming items and checking pending pickups.
Building-scoped information
Package records stay associated with the appropriate building and its authorized users.
From delivery to resident pickup
- Package arrives. The doorman or another authorized staff member records the delivery and selects the resident.
- Resident is notified. Available notification channels tell the resident that a package has arrived.
- Package is collected. Staff locate the record and mark the pickup in NY Concierge.
- Record stays available. The delivery and pickup history can be reviewed by users with appropriate access.
A package system that connects with the rest of the building portal
Package handling is only one of the tasks that residents and staff perform. Instead of requiring a separate resident account for deliveries, NY Concierge combines package information with maintenance requests, building documents, forms, amenities and communication tools.
This makes the platform useful to a small building with limited staff as well as larger residential communities with dedicated front-desk personnel.
Frequently asked questions
Can residents see their packages online?
Yes. Residents can review their building's relevant package information through the NY Concierge portal.
Does NY Concierge support delivery notifications?
Yes. Supported email and SMS workflows can be used for package-arrival alerts when configured for the building.
Can staff record that a package was picked up?
Yes. Pickup tracking is part of the package workflow, helping staff distinguish waiting and collected deliveries.
Explore more about NY Concierge
See how NY Concierge fits your building
Ask for a demonstration of the workflows used by residents, staff and management, or explore our 7-day trial.