Online resident requests
Residents describe a repair or service issue and can include supporting photos for staff to review.
Maintenance Management
Maintenance Request Software for Residential Buildings
Make it easier for residents to report problems and for building teams to track requests from first report to completion. NY Concierge connects residents, supers and property managers in one organized maintenance workflow.
One clear process from maintenance request to completion
A request written on a slip of paper or mentioned in passing can be difficult to follow. NY Concierge gives residents a defined way to report an issue and gives authorized building personnel a central place to coordinate the response.
Instead of searching through messages for the latest update, teams can review the request's status and the work that has been recorded in the system. Access is based on building and user role.
Maintenance request software features
Assign responsible staff
Property managers and authorized personnel can assign requests to the appropriate staff member and monitor progress.
Status and completion tracking
Follow requests from submission through assignment, in-progress work and recorded completion.
Building-specific records
Requests stay associated with the correct building, supporting organized operations across different properties.
Resident communication
Supported email and SMS notifications can help keep residents informed when a request is created or completed, depending on configuration.
Management visibility
Managers can review open items and assignments rather than relying on separate email chains or paper logs.
How a typical maintenance request works
- Resident reports the issue. A resident submits a description and, when useful, a photograph.
- Management reviews and assigns. Authorized personnel evaluate the request and designate who will handle it.
- Staff updates progress. The team works from the request record and its current status.
- Completion is recorded. The resolved request remains available as a building operations record to appropriately authorized users.
Designed for co-ops, condominiums and residential communities
Maintenance coordination matters whether a property has a small staff or multiple operating roles. NY Concierge brings the building's residents, superintendent, property manager and other authorized staff into the same workflow, with each role seeing relevant information.
The maintenance module works alongside the platform's package tracking, building forms, documents, amenity reservations and communication tools.
Frequently asked questions
Can residents include photos with a maintenance request?
Yes. The maintenance workflow supports resident-submitted photos so building staff have more context.
Can a property manager assign maintenance work?
Yes. Authorized management users can assign requests and track their progress.
Is the software only for large apartment buildings?
No. NY Concierge is intended for residential buildings of different sizes, including smaller co-ops and condominiums. See our small-building software page.
Explore more about NY Concierge
See how NY Concierge fits your building
Ask for a demonstration of the workflows used by residents, staff and management, or explore our 7-day trial.