Maintenance Request Software
Receive resident service requests, assign staff, follow progress and record completed work.
NY Concierge Platform
Residential Building Management Software for Co-ops, Condos and Apartment Communities
NY Concierge brings package tracking, maintenance, resident communication, amenities, forms, documents, building events and AI-assisted operations together in one secure platform.
Created by New Century Horizon LLC • Available to residential communities nationwide
NY Concierge
Packages • Maintenance • Amenities • Documents • Communication
A modern resident and building management portal for everyday building services, communication, workflow, and support.
Packages
Track deliveries and pickups
Maintenance
Submit and manage requests
Amenities
Reservations and approvals
AI Concierge
Building help and document answers
Ask Concierge
Residents and staff can ask about packages, maintenance, amenities, documents, building contacts, and more.
Product Overview
Property Management and Building Operations in One Platform
NY Concierge helps residents, building staff, supers, doormen, property managers, and administrators in residential communities across the U.S. work from the same organized system.
Package Tracking
Log deliveries, track pickups, and notify residents when packages are waiting.
Maintenance Requests
Residents can submit issues and photos, while staff can review, assign, update, and complete work requests.
Amenity Reservations
Manage reservations, requests, approvals, and availability for building amenities.
Documents & Forms
Centralize building documents, resident forms, notices, policies, and downloads.
Communication Hub
Support email and SMS communications for notices, updates, package alerts, and building workflows.
AI Concierge
AI-assisted help for building questions, document answers, summaries, and operational support.
Explore Solutions
Explore NY Concierge building management solutions
See how the platform supports day-to-day responsibilities for residential communities of different sizes.
Apartment Package Tracking
Log deliveries, notify residents and keep a clear record of package pickups.
Software for Small Buildings
Bring packages, maintenance, communications, forms and amenities into one building portal.
See All Platform Features Co-op & Condo Management Property Managers
See It In Action
Take a quick tour of NY Concierge.
See how residents, building staff, property managers, and administrators use NY Concierge for everyday residential building operations.
- Resident dashboard and services
- Doorman package workflow
- Maintenance request lifecycle
- Forms and amenity management
- Building communication tools
- AI Concierge assistance
79-second overview of the NY Concierge resident
and building management portal.
Built For
Residents, staff, and building leadership.
Different roles see the tools and information relevant to their responsibilities.
Residents
View packages, submit maintenance requests, reserve amenities, access forms and documents, and stay informed.
Doormen & Staff
Log packages, locate residents, review open items, and support everyday building operations.
Supers & Managers
Track maintenance, documents, communications, events, forms, amenities, and workflow status.
Boards & Administrators
Improve organization, communication, transparency, and operational oversight.
AI-Assisted Building Support
Ask the building.
NY Concierge combines traditional building-management tools with AI-assisted support designed around the building's own information and workflows.
Building Questions
Residents can ask common questions about building services, procedures, amenities, and contacts.
Document Assistance
Help residents find relevant information within available building documents and policies.
Operational Assistance
Support common tasks involving packages, maintenance requests, amenities, and other building services.
Simple Building Pricing
One complete platform. One price based on building size.
Every paid building receives the complete NY Concierge platform. No Basic, Silver, or Platinum feature tiers. No setup fee. Start with a 7-day free trial, then choose monthly or annual billing.
Try NY Concierge
7-Day Free Trial — $0
Full platform access for one building with up to 5 trial users. No credit card and no setup fee. If you activate service, your building setup and trial data remain in place.
1–50 Units
Smaller Building
$79
/month
$790/year · two months free
Complete platform with unlimited residents, staff, and management users after activation.
51–100 Units
Community
$99
/month
$990/year · two months free
Complete platform with unlimited residents, staff, and management users after activation.
101–150 Units
Mid-Size Building
$129
/month
$1,290/year · two months free
Complete platform with unlimited residents, staff, and management users after activation.
151–250 Units
Larger Building
$159
/month
$1,590/year · two months free
Complete platform with unlimited residents, staff, and management users after activation.
251–500 Units
Large Community
$199
/month
$1,990/year · two months free
Complete platform with unlimited residents, staff, and management users after activation.
500+ Units
Enterprise / Portfolio
Custom
Volume pricing available
For large communities and property managers operating multiple buildings.
Everything is included. Package tracking, maintenance, amenities, documents, forms, communications, AI Concierge, dashboards, onboarding assistance, updates, and support. Annual billing is priced at 10 months of the monthly rate.
See NY Concierge for Your Building
Simplify Residential Property and Building Management
See how NY Concierge can be configured for your co-op, condominium, or residential community anywhere in the United States.